The Clinton Herald, Clinton, Iowa

Features

April 26, 2014

Women like Mercy

CLINTON — In health care, professionals covet female approval. Mercy Medical Center — Clinton VP of Patient Care Amy Berentes knows what they look for, having spent time behind the desk and in the waiting room.

What women look for, though, can vary. That’s why WomenCertified promotes the Women’s Choice Award, helping people know which hospitals meet the standard.

“Typically, women don’t choose services necessarily based on quality,” Berentes said. “What they wanted to do was steer women back towards choosing (hospitals) with the highest quality.”

As for Mercy — one of this year’s recipients — WC highlighted the hospital’s “door to diagnostics” procedure as among the best in the country. It lands the hospital in the top 100 nationwide.

“Mercy Medical Center — Clinton not only performed well clinically with regard to emergency care measures,” said Delia Passi, CEO and founder of the group, in a press release, “but they also have a high recommendation rating, which is very important to women when it comes to health-related decisions.”

Berentes and others at Mercy are enthusiastic about the acknowledgment.

Last year, the hospital received over 23,500 emergency services visits. In year’s past, Mercy’s procedure for handling them was completely different. Berentes said the hospital expedited the process to get critical care patients in front of a doctor quickly.

“They’re the types of services that every one of us would want to be expedited that get patients to care in the fastest possible way,” she said. “We did a couple of things to make that happen, including a redesign where we removed the triage process.”

To her, it represents a greater culture change for Mercy, which is in the process of tweaking numerous procedures to give patients what they need when they walk through the door. This aligns the hospital with other awards that Berentes said are within grasp.

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