The Clinton Herald, Clinton, Iowa


December 27, 2013

Return To Sender

CLINTON — Now that all the Christmas presents have been opened, area small businesses are expecting some people to return or trade-in their gifts.

Brown’s Shoe Fit Company Manager Emery McGraw said almost 20 percent of the merchandise purchased at the store for Christmas is returned. He sees a lot of people trading out shoes for different sizes.

Sometimes people will return a pair of shoes for a different style.

“There’s a change at least,” McGraw said.

Brown’s, 238 Fifth Ave. South, offeres store credit and cash, depending on the transaction. Sale-price shoes can only be returned for store credit. McGraw said they typically require a receipt.

“Most of the time it goes back on our shelves or back to the company,” McGraw said.

Other small businesses see some returns after the holidays, but not much.

Boo Boegel, co-owner of Boegel’s Men’s Wear, 412 S. Second St., does not see too many returns after the holidays. Instead, she sees a lot of shoppers using gift certificates they received as stocking stuffers.

When Boegel does see people returning items, it is usually due to the size. For cash back, customers have to have their receipts. Without a receipt, people can have store credit, which she said many people choose.

“We usually satisfy the customer with something else,” Boegel said. “They normally want something else when they bring something back.”

Guzzardo’s Hallmark Manager Kate Littrell said the store doesn’t usually see many returns.

The store offers cash back with a receipt and store credit without one. Littrell said when she does see returns, it is usually the case of a broken item, in which that merchandise is sent back to Hallmark.

She has also seen some returns where people have simply changed their minds about an item.

“We’ve been really lucky, we don’t have that issue often,” Littrell said.

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