The Clinton Herald, Clinton, Iowa

December 27, 2013

Water issues reported at complex

By Amy Kent Herald Staff Writer
The Clinton Herald

---- — CLINTON — Residents at Miller Ridge apartments went several hours without water Thursday, the result of frozen pipes in the semi-vacant complex.

According to Lisa Reisen, Iowa-American Water Company External Affairs manager, vacancies on the lower level apartments of the complex caused the pipes to freeze, and in turn, shut down the water supply to the other apartments.

“Unfortunately because the vacant apartments that had the frozen pipes were on the lower level, that caused the upper level apartments to be affected with no water,” Reisen said.

Although the issue was caused internally, Iowa-American sent out a repair team to rectify the damages but were unable to contact an apartment manager or supervisor to unlock the residence.

“We were trying to get in to see if we could help them but obviously we don’t have keys,” Reisen said. “And we were unable to get in touch with building maintenance or supervisors.”

According to Building and Neighborhood Services secretary Jennifer Lilly, city crews were on site at 9:30 a.m. on Thursday at Miller Ridge apartments, to verify the inspection was under way and the issue had been resolved.

Reisen received a call at 1:30 p.m. confirming that a team was on site and the process of thawing the pipes had begun.

Once the water supply had been reactivated, residents were without hot water for a minimum of 24 hours.